For Shame, “The Linux Critic”

By jefferai|Amarok, KDE|126 Comments

(Update at the bottom.)

Some people can’t be helped.

Today I saw a post by The Linux Critic. In the post the author, Trent, says “I’m really not a fan of the new Amarok“, which naturally got me curious as to why. After all, if you don’t know what problems people have with your software, it can be hard to improve it.

I had never interacted with Trent or any other member of The Linux Critic before, nor had I ever visited their site. I was there with the best of intentions.

I’m going to let the discussion we had speak for itself. I’ve reproduced it below, because Trent started removing my comments and modifying his own. You can see the original blog post here — it’s not even really relevant to most of the ensuing discussion — however I strongly recommend, in case further modification has been made to the discussion on that page, that you read the reproduction of the discussion below which is accurate as of the time of writing this post. At the beginning Trent was fairly hostile; by the end he was outright nasty.

Me:

What about Amarok 2.3 are you not a fan of?

Trent:

The fact that now it’s just another iTunes clone.

Me:

Um. Right.

I guess I will just assume you’re mixing Amarok up with Banshee or Rhythmbox. No other explanation for it.

Trent:

*sigh*

The purpose of this discussion wasn’t to discuss the problems with newer versions of Amarok. It was to discuss the new music player, Clementine

I guess I will just assume you’re mixing Amarok up with Banshee or Rhythmbox. No other explanation for it.

No. I’ve tried Amarok 2.

I don’t like the layout.

I don’t like the entire UI.

I don’t like that the playlist is too small and in the wrong place.

I don’t like the volume control.

I don’t like that it requires KDE4 to run.

I don’t like the enormous waste of space that is the center panel.

I don’t like the ugly look of the buttons.

I don’t like that I can’t figure out how to do a lot of the things I do in Amarok 1.4.

If it were more like Amarok 1, I’d probably be fine with it.

Me:

Sure, I understand the purpose was to discuss Clementine, but when you said you weren’t a fan of the new Amarok, I was interested in knowing why.

The reasons you give are at least mostly valid — aesthetic differences, which are personal for everyone — as opposed to calling it an iTunes clone, which would be very hard to justify. (I say mostly because it doesn’t require you running KDE4 to run. And if you take issue with it depending on KDE libraries, then it seems odd that this would not be an issue for you with Amarok 1.4, which also depended on KDE libraries.)

Trent:

Amarok 1.4 depended on KDE3 libraries. I’m not opposed to KDE3.

Me:

I don’t know why you’re opposed to KDE4. But it doesn’t really matter; they’re just libraries. I don’t run GNOME, but I don’t get upset when something depends on GTK+. If it’s a useful application, then it’s a useful application.

I then attempted to be helpful, by letting him know that many of his complaints could be addressed if he wished to give Amarok another try:

Me:

FWIW — again, not to go into too much detail, since as you said this post is about Clementine — you can adjust Amarok 2′s entire layout, as well as its playlist layout, however you want.

If you go to the View menu you can unselect the Context View if you don’t want it. You can also unselect Lock Layout and relayout the entire thing — have parts of it top-to-bottom, change the order…you can even drag the components on each other to turn them into tabs, so that your entire view could be the playlist, except for when you want to switch to the Media Sources pane to add music to it.

If you go to the Playlist menu, you can select one of four pre-defined playlist layouts, or customize it to your own layout, including a single line per track with whatever data shown that you want.

Also under View, you may want to check out the Slim toolbar — it has a different volume slider.

This is all based on Amarok 2.3.1; not sure which version(s) you’ve tried.

Trent:

Amarok 2.2 was the last one I tried. One could change a lot of that there too, but after about an hour of futzing around with it I just found myself getting too frustrated with it.

I shouldn’t have to go to those lengths just to get around the goofy design philosophy that went into Amarok 2 (much like the rest of KDE4 for that matter).

It’s like they took a look at Amarok 1.4 and said “Ok, let’s see… how can we break everything about this?”.

Ugh.

Clementine isn’t even close to finished yet, and it’s already more usable out of the box than Amarok 2.

Unless they made some rather massive, sweeping usability changes from 2.2 to 2.3.1, which I doubt.

Me:

I don’t remember all the changes between 2.2 and 2.3, but there are plenty. The Amarok team has always been very responsive to user feedback, and that has driven much of our development in the Amarok 2 series just as it did with Amarok 1.

Regardless of you considering the design philosophy of Amarok 2 to be goofy, the entire point of Amarok was always to provide contextual information to your music — Rediscover Your Music. Amarok 2′s goal was to take that further, by allowing for a context space that didn’t have to compete with your collection browsing, so you can still e.g. see lyrics to the song that’s playing while you browse your collection for the next track.

These days Amarok 2 is pretty much feature-complete w.r.t. 1.4 features, and has huge numbers of features never in Amarok 1. It’s always interesting to me how if you look at Amarok 1.1 vs. 1.4 you see *huge* differences, and people tried out each release and gave feedback which made things even better. With Amarok 2 some people seem to think that it’s static, and never changing, and never improving — so they, say, try Amarok 2.1, don’t like how it works or miss some feature that hadn’t been ported yet, and don’t bother trying 2.3, regardless of the fact that in the same series of point releases in the Amarok 1 days they would have seen massive changes. So instead of providing useful feedback and helping Amarok grow and improve, which it still continues to do quite rapidly, they simply turn venemous about it, often complaining about things that have long been fixed or capabilities that have long since been added.

Fortunately, not everyone is like that, and we still have a great user base that provides feedback that we try to address. For instance, the ability to change layouts and make the playlist hugely customizable was the direct result of feedback from Amarok 2 users that wanted to be able to make it behave similarly to Amarok 1.4, which it can do to a very large extent.

Trent:

So instead of providing useful feedback and helping Amarok grow and improve, which it still continues to do quite rapidly, they simply turn venemous about it, often complaining about things that have long been fixed or capabilities that have long since been added.

I’ve seen the KDE forums and I’ve seen enough of the attacks on users who try to provide feedback. It was enough to tell me that if a person isn’t gushing with love over it, a person is therefore just “resistant to change” or “doesn’t get it”.

Most of the things I label as bugs or design flaws are pointed out time and time again as intentional in KDE4 and related applications.

The philosophy itself I find repugnant. That’s why I left KDE completely after trying KDE 4.0, 4.1, 4.2, and 4.3.

While I’m sure Amarok 2.3.1 might be different and maybe even flexible enough to emulate Amarok 1.4, I’ve found that every time I’ve tried anything KDE related in the last 2 years I get frustrated, angry, and venomous.

So no, I haven’t been forthcoming with feedback. I never even know where to begin. There are so many things wrong with the directions KDE4 and Amarok devs have gone, I find myself overwhelmed any time I try to enumerate them.

And again, this discussion is about Clementine, not Amarok 2.3.1. Amarok 2.3.1 might be awesome, that’s great. For people that don’t mind the layout, and the difficult UI, and all the other stuff I simply can’t stand, that’s fine by me. They can use it.

But as Jules said in Pulp Fiction, “Sewer rat might taste like pumpkin pie, but I wouldn’t know, because I wouldn’t eat the filthy m**********r.”

Fortunately, not everyone is like that, and we still have a great user base that provides feedback that we try to address.

Ah. Gotcha. “We”. Meaning that you’re one of the Amarok developers that ruined my favorite music player.

Well, that explains why you’re trolling my blog post.

Me:

Yes. Trolling. Asking for details as to a comment you made in your blog post, and then trying to provide helpful information based on your feedback. Right.

I guess I shouldn’t be surprised. From your comment, you clearly are determined to put down KDE4 and anything related to it, and attempts to be helpful are unwanted.

This is the point where Trent starts modifying history. This was his original reply:

Considering that I don’t use KDE4, I’m not sure that “attempts to be helpful” are even relevant.

To which I replied:

You listed complaints about Amarok 2; I explained how they could be addressed. That’s attempting to be helpful, and relevant to the discussion.

At this point Trent deleted my comment above, and went through two revisions of his previous comment. The first one is below:

Considering that I don’t use KDE4, I’m not sure that “attempts to be helpful” are even relevant.

As an FYI to any other KDE developers or fans that might be reading: If you have something useful to contribute to any discussion on The Linux Critic, your comments are welcome.

If all you are going to do is pick fights about why EVERYBODY can’t love every little thing KDE4 and its apps, your comments are not.

This has happened again and again, and I’m not going to tolerate it any further.

And here is his second revision, which is still the latest at the time of publishing this post:

Considering that I don’t use KDE4, I’m not sure that “attempts to be helpful” are even relevant.

As an FYI to any other KDE developers or fans that might be reading: If you have something useful to contribute to any discussion on The Linux Critic, your comments are welcome.

If all you are going to do is pick fights about why EVERYBODY can’t love every little thing about KDE4 and its apps, your comments are not.

This has happened again and again, and I’m not going to tolerate it any further. Play nice, or play somewhere else.

Thanks.

So there you have it. Not much else to say. I’d never heard of The Linux Critic before, and now I know why.

Update: Trent replied with more accusations of trolling (does he even know what that word means, considering he’s the one trolling on KDE4?), of purposefully trying to derail a discussion about Clementine (what discussion?), of some sort of KDE4 lovefest, and all sorts of other manners of odd accusations against a person he’d never met before today and the discussion above. This guy is off his rocker. Here’s the comment:

And I see my KDE troll has gone off to sulk.

Just as a heads-up, trying to derail a discussion about the Clementine music player and turning it into all about KDE4 is not “trying to be helpful”, and it is not “relevant”. It’s rude, insulting, and I consider it to be trolling.

While I don’t typically behave like a topic nazi here with respect to keeping every single comment on-topic, when it comes to KDE4 trolls, I have very little patience, because those comments always end up going the same places, and it’s never constructive, always just fight-picking.

In this case, I’ll freely admit at least some culpability, because I responded to the initial question about Amarok, despite my better judgement.

Here’s a hint: not everybody loves KDE4. Not everybody wants to use it. Some of us prefer not to use KDE4, and some of us (gasp!) even prefer the KDE3 versions of those apps!

Baffling, I know. But it’s true. That’s why I made this post yesterday about Clementine. There are lots of other people out there that used to love Amarok 1, and don’t want Amarok 2.

For those people, seeing a new, stable, usable fork of Amarok 1.4 is a really great and exciting thing, and I thought that others should know about it. It’s very positive news when for a lot of us, the past few years have been spent trying in vain to find a replacement for that now dead application.

And in my experience, when KDE4 trolls come around, trying to change the discussion into an argument about why????????, it’s not relevant, not helpful, and is anything but useful to the topic at hand.

The reason I’m commenting like this is because I want to clarify that. I’m drawing a line on this subject because I’m tired of this.

To Jeff: those of us who have left the KDE world don’t want your help. You can keep it. Don’t call us. We’ll call you. So scurry off to your KDE4 lovefest and leave the rest of us be to solve the problems you created for us. You’ve done more than enough.

What a swell guy.

Update 2: Here’s Trent’s response to one person who attempted to go onto his blog and tell it like it is (thanks Marand!). One editorial note: Trent claims “you also didn’t see some of the other garbage of his I deleted.” Every tiny bit of my interaction with him is in the original post above. Not one word has been omitted. It’s possible he has since deleted some more of my comments from his blog in order to rewrite history, as I have shown above, but what you see above in the original post is all of the “garbage”.

Marand:

Maybe I’m missing something, but I don’t see how he was trolling. I see a developer trying to communicate with a former user to get useful feedback and being treated with hostility for it.

If you don’t like something, that’s fine. If you can’t explain why you don’t like it, that’s also fine. However, it isn’t his fault you can’t offer a well-reasoned explanation of why you dislike the application, so I think you crossed a line lashing out at him over your inability to express your opinions constructively.

It looks like the discussion fell apart when constructive advice was offered to solve your various complaints. Lacking better arguments, you lashed out. You should have just left it at “I don’t like it because it’s different, and I have an irrational hatred of the number 4″, it would have been more mature.

Here, let me give you a better example to use when saying you dislike Amarok 2. This is a problem that has plagued the app for me in all versions since the change. Frequently (several times a day), I have to restart Amarok 2 because the dynamic playlist breaks and stops updating. Haven’t been able to figure out why, but it seems to be related to the collection scanning. It’s frustrated me enough that I’ve considered changing players, though I like Amarok enough (even 2!) to still use it despite this problem.

For the record, I’m not a developer of KDE, Amarok, or anything else. I use KDE4 and I actually like it, but I don’t care what anyone else uses or likes. My only motivation for this post is I think that, if you like or dislike something, you should either be able to provide clear explanation of why, or you should admit you cannot.

Trent:

Maybe I’m missing something, but I don’t see how he was trolling.

He was, as happens frequently, someone who tried (successfully, I might add) to derail a topic to talk about something else after being repeatedly warned that it was off-topic. While that can pretty easily fit the definition of someone needing their comments moderated, he was doing it in an inflammatory, extraneous manner. You also didn’t see some of the other garbage of his I deleted.

My biggest mistake was in responding to him to begin with, given that his very first comment was off-topic (and I know from experience where those usually end up leading).

If you don’t like something, that’s fine. If you can’t explain why you don’t like it, that’s also fine. However, it isn’t his fault you can’t offer a well-reasoned explanation of why you dislike the application, so I think you crossed a line lashing out at him over your inability to express your opinions constructively.

I’m perfectly capable of explaining why I don’t like Amarok 2. If you bothered reading before you posted, you’d notice that I gave him several valid reasons why I don’t use Amarok 2, despite the fact that this article was about something else, specifically a program that Amarok 1.4 users may not be aware of that I’ve found to be a very positive direction in music player development for a change.

And considering that The Linux Critic is my blog — not his, and not yours –, and it’s my prerogative to determine content here, including content of discussions about posts, and considering that his discussion was off-topic and inflammatory, I was in no way “out of line” in lashing out at him. As I’m sure you know, Jeff has his own blog where he went to whine, and note that I didn’t go over there and change the subject to something that he found inappropriate, or spout idiocy at his opinions. He can have his opinions, he can say what he wants.

And he can express them somewhere else. They were inappropriate here. As I mentioned, I made a mistake in responding to him to begin with.

It looks like the discussion fell apart when constructive advice was offered to solve your various complaints.

The discussion “fell apart” when he tried to change the subject from Clementine 0.4 to Amarok 2 and KDE4. After repeated warnings he continued to do it, so I deleted his further attempts at doing so and I blacklisted his IP. I have made it very clear here in the past that I will not tolerate spammers and trolls, and I felt that I was pretty reasonable in the amount of leeway I gave him. Most of the time I just delete those types of comments outright, because they inevitably lead to (surprise!) more off-topic discussion like we’re having right now. 

Lacking better arguments, you lashed out.

Ah. So, since I went out of my way to present arguments that were in response to off-topic, inflammatory trolling, and you happen to disagree with my opinion, they’re “lacking better arguments”. Gotcha.

You should have just left it at “I don’t like it because it’s different, and I have an irrational hatred of the number 4″, it would have been more mature.

And you were wondering why I don’t like KDE4 trolls commenting on my blog posts? Again, you apparently missed the several valid reasons I gave why I dislike Amarok 2. And you apparently missed the part where I mentioned that I’ve used KDE 4.0, 4.1, 4.2, and 4.3, and have dismissed it as a valid replacement for KDE 3.5.10.

If I didn’t like things because they are “different”, I’d still be using Windows 2000.

And on the subject of maturity, derailing a topic to insult people because you disagree with their opinions, that wins a prize too, sport. Keep it up.

Here, let me give you a better example to use when saying you dislike Amarok 2. This is a problem that has plagued the app for me in all versions since the change. Frequently (several times a day), I have to restart Amarok 2 because the dynamic playlist breaks and stops updating. Haven’t been able to figure out why, but it seems to be related to the collection scanning. It’s frustrated me enough that I’ve considered changing players, though I like Amarok enough (even 2!) to still use it despite this problem.

And the next time I write an article here about the problems with Amarok 2 and how they could be improved, that will be a valid and relevant thing to discuss. But considering that this particular one is about Clementine, that would be a bit out of place here, as I told Jeff several times before I banned him.

I use KDE4 and I actually like it, but I don’t care what anyone else uses or likes.

No, like other KDE4 fanboys I’ve encountered, you obviously can’t stand it when someone doesn’t get all starry-eyed at the desktop environment you love so much, and just have to shoot your mouth off any time someone expresses an opinion to the contrary, whether it’s appropriate for you to do so or not.

My only motivation for this post is I think that, if you like or dislike something, you should either be able to provide clear explanation of why, or you should admit you cannot.

And I did, above, in response to Jeff. Even though it was against my better judgement, and in violation of my own policy against feeding the trolls here as it was off-topic and inflammatory.

What I probably should have done was delete his posts and ban him right off the bat. Had I known he was just an Amarok developer coming here to pick a fight, that’s what I would have done.

The biggest problem is, I tend to give people far too much leeway here sometimes, and look what it gets me.

Yes, look what it gets him.

Update 3: Another brilliant post from Trent in the comments of his blog. The real highlight is his characterization of my interaction with him, in which I apparently expressed, using lots of punctuation marks and emphasis, my disbelief that he didn’t like every tiny thing about, apparently, anything. He says “here’s how these almost always go” and finishes by saying “Every. Single. Time.” Which shows that his arguments aren’t even internally consistent.

Trent:

I actually like KDE4  but I’m certainly not going to push it on someone who’s not interested.

There’s nothing wrong with liking KDE4. It’s not for me, that’s all. 

I’ve tried engaging with the developers at the Amarok forums, they are not interested in any critiques or comments on the UI. Politeness gets you ignored or patronised, frustration gets you deleted. Unless you’re part of the echo chamber don’t bother.

*nods*

I found that most of the issues I had with KDE4 and Amarok, when I looked around where one would submit such feedback, were things that were there by design, and would never be “fixed”, because they weren’t broken. Things like this convinced me it was best to just move on entirely. Despite what any of them said, they weren’t really interested in feedback that didn’t reinforce what they were doing.

They even come here and try to offer “help”. 

If they truly wanted to help, they’d have done what the little team working on Clementine has done. Port Amarok 1.4 to Qt4 to take advantage of some of Qt4′s features, and make it worthy of the name, rather than… whatever it is they’ve done with it.

That would have helped. Trolling blog posts about replacement applications doesn’t help at all. It just makes me mad. 

I actually don’t mind they have their vision and are somewhat single minded about it – that’s their prerogative as the developers, its this pretence that they are open to feedback that is quite irritating and the tendency to evangelise.

Yeah, that’s exactly what spins me up so much. Here’s how these almost always go.

1) Wait, you don’t LIKE *whatever*???? Inconceivable! Why?
2) Well what don’t you like about it?
3) Oh. Well, I think you don’t like it because youdon’t understand it.
4) Oh. In that case then, you don’t like it becauseyou’re resistant to change.
5) Well, I’m going to assume you’re stupid then, since you don’t like it. Here’s how to use it.
6) Why are you getting mad at me? I’M ONLY TRYING TO HELP.

Every. Single. Time.

Meh – Amarok is dead (for me anyway). Long live Clementine. And RhythmBox. And Banshee. And Bangarang … you get the idea 

Yeah. Amarok died with 1.4 for me. I’ve moved on, particularly now that it looks like a replacement (in Clementine) is in the works. It might take a while for it to catch up, but I’m pretty hopeful that those of us still using Amarok 1.4 can move on from it soon enough.

Thanks for the comment. 

Update 4: Valorie Zimmerman wrote a nice reply on Trent’s blog encouraging him to work with others, instead of simply spewing bile. Trent’s idea of responding to such a nice comment is to entirely miss her well-articulated point, insult me some more (to be expected), continue to insist that my comments were inflammatory and “intended to start an argument”, and then command her to “move on”:

Valorie:

You’ve completely misconstrued Jefferai’s response to you. Why the hatefullness?

Really, everyone here agrees on two things: we love music, and we love free and open software. So why not use the player you like, and contribute to that if you can. F/OSS works when people work on the projects they love.

F/OSS is just dragged down by hating on people and projects. Please stop doing that. I love Amarok, but point people to Clementine (or other players) if they want help finding alternatives. No project can meet all needs, or keep everyone happy. Enjoy diversity!

Trent:

I love Amarok, but point people to Clementine (or other players) if they want help finding alternatives. No project can meet all needs, or keep everyone happy. Enjoy diversity!

That was precisely the entire point of this article. To point people to Clementine, and to provide some reasons “why”. I think I did a reasonable job of that, unless you read a different article than I did.

My responses to Jeff were responses to off-topic, inflammatory comments intended to start an argument. I’ve already admitted that I should not have responded to him. It was my fault, I’ll freely admit that. Move on.